SSeerrvviiccee
The following information is provided in the unlikely event that
your unit requires service. Use this procedure to return units in
the United States only. For service outside the United States,
please contact your authorized A R T distributor.
1) Be sure the unit is the cause of the problem.Check to make
sure the unit has power supplied, the proper power supply is
being used (note the
output
specification of the power supply -
make sure you are using the proper AC or DC voltage), all
cables are connected correctly, and the cables themselves are in
working condition.
2) If you find the unit to be at fault, write down a description of
the problem, including how and when the problem occurs.
3) Call the factory for a Return Authorization (RA) number.
4) Pack the unit in its original carton or reasonable substitute.
The packing box is not recommended for a shipping carton. Put
the packaged unit in another box for shipping. Print the RA
number clearly under the address.
5) Include with your unit: a return shipping address (we cannot
ship to a P.O. Box), a copy of your purchase receipt, a daytime
phone number and the description of the problem.
6) Ship the unit to:
Applied Research and Technology, Inc.
215 Tremont Street
Rochester, NY 14608
Atten: Repair Department
R.A.# _______________
7) Contact our Customer Service department at 716/436-2720
for your Return Authorization number or questions regarding
your repair. Customer Service hours are Monday through Friday
8:30AM to 4:30PM Eastern time.
WWaarrrraannttyy aanndd SSeerrvviiccee IInnffoorrmmaattiioonn
LLiimmiitteedd WWaarrrraannttyy
Warranty service for this unit will be provided by Applied
Research and Technology, Inc. in accordance with the following
warranty statement.
Applied Research and Technology, Inc. (A R T) warrants to the
original purchaser that this product is free from defects in
workmanship and materials for a period of three years from the
date of purchase. A R T will, without charge, repair or replace,
at its option, defective product or component parts upon pre-
paid delivery to the factory service department or authorized
service center, accompanied by proof of purchase date in the
form of a valid sales receipt.
EXCLUSIONS: This warranty does not apply in the event of mis-
use or abuse of the product or as a result of unauthorized alter-
ations or repairs. This warranty is void if the serial number is
altered, defaced or removed.
A R T reserves the right to make changes in design and make
additions or improvements upon this product without any
obligation to install the same on products previously manufac-
tured.
A R T should not be liable for any consequential damages,
including without limitation damages resulting from the loss of
use. Some states do not allow limitation of incidental or conse-
quential damages, so the above limitation or exclusion may not
apply to you. This warranty gives you specific rights and you
may also have other rights which vary from state to state.
For units purchased outside the United States, service will be
provided by an authorized distributor of A R T products.
88 99
(19 pages)
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